Take your medical tourism business to the next level with expert BPO services from PlacidWay. Our tailored solutions will streamline operations, increase efficiency, and maximize profits, ensuring long-term success.

Medical Tourism Business Need 

Key challenges faced by medical providers trying to engage international patients: 

  • Limited Resources: many providers do not have the resources to build and maintain an in-house customer service team for international patients.  
  • High Cost: hiring, training, retaining, and managing an in-house local medical tourism team can be expensive. 
  • Service Inconsistencies: due to busy schedule, vacations of providers and not dedicated resources leads to inconsistencies in service quality and hence lower medical tourism revenues. 
  • Inefficient Processes: businesses with outdated or inefficient customer engagement processes impact results and revenue growth of the company. 
  • Technology Adoption: medical centers are struggling to adopt newer technologies to engage international customers and provide better virtual customer experience, a key factor in patient conversion.  

PlacidWay Patient Coordination BPO Advantage 

PlacidWay Business Process Outsourcing (BPO) services focuses on reducing costs, improving efficiency, and expanding revenues generated from medical tourism business.  

  • Cost Savings: PlacidWay BPO services are focused on reducing costs associated with hiring, training, and managing in-house international customer service team. 
  • Improve Efficiency: Ability to implement industry best practices to handle international patient experience based on learnings from 1000s of medical centers worldwide. 
  • Revenue Growth: Implementation of experienced personal can help increase conversion rates, and overall revenue potential for medical centers 
  • Structured Process: Creating sustainable structures processes, templates, and workflow can improve communication and help with scalability of the business growth 
  • Customer Experience: Consistent follow-up focused from building trusted relationships with the customers can increase customer experience as well as treatment outcomes. This could also result in positive reviews and additional customer referrals. 

PlacidWay BPO Scope of Work 

PlacidWay BPO services include providing dedicated resources to handle customer interactions and support on behalf of the medical centers and helping them grow the business. This can include handling phone calls, emails, messengers, virtual consultations, and overall assisting in international patient acquisition process. 

PlacidWay Responsibilities 

General: 

  • Patient Coordination Services for PlacidWay Leads ONLY 
  • The proposed position will be a remote position 
  • The proposed timing would be between 9AM–  6 PM CEST or MST.  

Manage PlacidWay Platform – Monthly Activity [as needed] 

  • Content: conduct content review and update prices, packages, and other content monthly. The scope does not include creating new marketing content. Content must be provided by the customer.  
  • Templates: create and define procedure specific templates for email and messenger 
  • Scripts: create patient call scripts  
  • Reviews: Manage patient reviews 

Manage Patient Inquiries: Daily Activity [as applicable] 

  • Email: Respond to all patient inquiries within 24 hours via email [business days] 
  • Online-Chat: Engage patient via online messenger 
  • Phone Calls: Contact all validated customer inquiries via phone call to understand their needs as well as provide an overview of the clinic and procedures offered 
  • Medical Records: Collect patient medical records required for formal quotation 
  • Formal Quotation Request: present cases to the clinic for evaluation and formal quotation  
  • Quote Presentation: Present quotation to the patients along with clinic’s specialties. 
  • Virtual Consultations: Schedule and coordinate virtual consultations between medical professionals and patients to build trust and provide customized solutions.  
  • Logistics Coordination: Arrange travel logistics of the patient via phone, online chat, and email.  
  • Customer Feedback: gather customer reviews and feedback to improve services and upsell.  

Reporting 

  • Report month progress  
  • Establish plan for following month 
  • Identify monthly issues and opportunities to grow the account 

Provider Responsibilities 

  • Training: Help develop a Clinic Guide 
  • Clinic: history, doctors, facilities [pictures], location,  
  • Medical Procedures: type of procedures, cost, methods, etc 
  • Quotation Process: pricing, negotiations, final quotations, limitations 
  • Virtual Consultation: updated calendar, pre-qualification questions, etc. 
  • Local Travel Arrangement – pickup and drop off / hotel to clinics, additional services requested by international patients 
  • Local hotel arrangement – rates, locations, URLs, etc 

Approval Process 

  • Approval of templates 
  • Approval of quotations 

Availability to review cases on a timely manner 

Availability to conduct calls and virtual consultations with the patients on a timely manner 

Marketing and detailed clinic information  

Unlock the Full Potential of Your Medical Tourism Business with PlacidWay BPO Services

Don't miss out on the opportunity to enhance your medical tourism business with expert BPO services from PlacidWay. Our customized solutions are designed to meet the unique needs of your business, allowing you to focus on delivering exceptional patient care. Contact us today to learn more about our BPO services and how they can help you achieve your business goals.

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