National Healthcare Group Singapore

As a major healthcare provider in Singapore, National Healthcare Group (NHG) plays a key role in Singapore’s healthcare system which has been ranked among the top six in the world

Patient care is our core mission and important for all of our educational and research programmes.

We pride ourselves in providing the highest quality patient care and comprehensive care – from diagnosis to recovery – in the full range of medical and surgical subspecialties.

Everyday, our doctors, surgeons, nurses, and other healthcare professionals manage countless medical and surgical conditions. Their expertise is enhanced by the most advanced technologies. These professionals along with a dedicated technical and support staff bring a profound sense of commitment to the care they deliver around the clock.

We devote major efforts in continuous quality improvement in the operations of our outpatient and inpatient practices and strive for best outcomes and patient satisfaction. In our pursuit of medical excellence, we constantly devote attention to bring clinical quality to greater heights. This is done through investing in medical manpower training, clinical research and expanding clinical services where necessary.

Tan Tock Seng Hospital

Established in 1844, Tan Tock Seng Hospital (TTSH), is the second largest acute care general hospital in Singapore, with specialty centres in Rehabilitation Medicine and Communicable Diseases.

Named after its founder, Mr Tan Tock Seng, a Chinese entrepreneur and philanthropist. The hospital is equipped with state-of-the-art facilities and medical equipment, as well as the latest communication and information technology tools.

TTSH champions the development of Geriatric Medicine, Infectious Disease Management, Rehabilitation Medicine, Respiratory Medicine, Rheumatology, Allergy & Immunology in Singapore.

We are also a major referral centre for Geriatric Medicine, General Surgery, Emergency Medicine, Diagnostic Radiology, Gastroenterology, Otorhinolaryngology and Orthopaedic Surgery.

National University Hospital

The National University Hospital (NUH), opened in 1985, is a specialist hospital that provides advanced, leading-edge medical care.

Our unique position as Singapore’s only university hospital enables us to be at the forefront of clinical research, and to translate new knowledge into safe, advanced treatment options for our patients.

With top-notch facilities and dedicated, well-trained staff, NUH us a major referral centre for specialist care including Cardiology, Gastroenterology & Hepatology, Obstetrics & Gyanecology, Oncology, Ophthalmology, Paediatrics and Orthopaedic Surgery.

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Quality Measures

Clinical outcomes are an increasing vital indicator of a world-class healthcare system.

At NHG, our indicators are on par, if not better, than international standards. Besides allowing for continual improvement in treatments, it also enables patients to make informed choices about the hospitals they choose to go for their treatment.

Medical Research

Research plays an important role at National Healthcare Group.We believe that biomedical and clinical research excellence is vital in maintaining NHG’s position as a leader at the cutting-edge of medical technology and expertise. Remarkable advances have emerged from both laboratory studies and the investigations of new therapies or medicines in the clinical phase.

Through research, we bring to our patients, as safely and quickly as possible, treatments on the forefront of responsible medicine. These investigations make it possible for the medical professionals of NHG to offer patients more options for life-saving care and improved health than ever before.

Our medical professionals are trained in the best centers around the world. They are skilled in many specialties and subspecialties. Our dedicated research staff and surgeons, most of whom are on the Faculty of Medicine, Yong Loo Lin School of Medicine, National University of Singapore (NUS), have made extraordinary contributions. NHG is in the forefront of medical research and works closely with NUS to facilitate research and mobilize resources.

Clinical research is an essential part of clinical practice. There are about 800 ongoing research projects in NHG, of which approximately 50% of our doctors are involved in.

Technological Breakthroughs

Technology has the potential to transform and bring healthcare to the next level.

NHG operates in a dialectical environment of increased medical knowledge, rapid innovation, rising costs, intense competition, high expectations of increasingly well-informed patients and an ageing population. To provide faster, better, cheaper and safer care for our patients, we utilise technology to help us. Following are some of our technological breakthroughs.

2006-Teleradiology:
A filmless technology where images such as x-rays are taken, stored and read digitally, the key advantage to this technology is shorter waiting times for patients for their results. It also facilitates seamless transfer of patient information between care providers, leading to improved care as clinicians now have quick and accurate access to essential medical information to better customize treatment to meet each patient’s unique needs.

2005-Laboratory Information System:
This system enables laboratory results to be reported and retrieved electronically, across NHG cluster. With automation and this information system, the entire laboratory process, from sample collection, analysis to result reporting, is fully integrated and more efficient.

2005-Project Naut1cus:
This patient administration system gives a holistic view of the patient regardless of where or when he has sought care within NHG. It translates into a single master record for treatment received, medication, tests done, allergies, preferences, appointment scheduling, registration, financial counseling, inpatient admission, discharge, billing and payment from appointment scheduling, inpatient admission, treatment and billing for every patient. 

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We have a comprehensive range of services to meet the growing needs of our patients.

National University Hospital
 

• Anaesthesia
• Cardiology-Cardiac, Thoracic & Vascular Surgery
• Diagnostic Imaging
• Emergency Medicine
• Gastroenterology & Hepatology
• Haematology-Oncology
• Hand & Reconstructive Microsurgery
• Laboratory Medicine
• Medicine Neonatology
• Obstetrics & Gynaecology
• Ophthalmology
• Orthopaedic Surgery
• Otolaryngology – Head & Neck Surgery
• Paediatrics
• Paediatric Surgery
• Pathology
• Psychological Medicine
• Radiation Oncology
• Surgery
• Urology
• Oral & Maxillofacial Surgery
• Preventive Dentistry
• Restorative Dentistry

Tan Tock Seng Hospital

• Anaesthesiology
• Cardiology
• Clinical Epidemiology
• Diagnostic Radiology
• Emergency Medicine
• Endocrinology
• Gastroenterology
• General Medicine
• General Surgery
• Geriatric Medicine
• Infectious Diseases
• Ophthalmology
• Orthopaedic Surgery
• Otorhinolaryngology
• Pathology & Laboratory Medicine
• Psychological Medicine
• Rehabilitation Medicine
• Respiratory Medicine
• Rheumatology, Allergy & Immunology
• Urology and Continence

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With 11,000 staff, we aim to provide care that is patient-centric, accessible, seamless, comprehensive, appropriate and cost-effective.

Our medical professionals are trained in the best centres around the world. They are skilled in many specialties and subspecialties. Our dedicated research staff and surgeons, most of whom are on the Faculty of Medicine, Yong Loo Lin School of Medicine, National University of Singapore (NUS), have made extraordinary contributions. NHG is in the forefront of medical research and works closely with NUS to facilitate research and mobilize resources.

Clinical research is an essential part of clinical practice. There are about 800 ongoing research projects in NHG, of which approximately 50% of our doctors are involved in.

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73-year old Tran Huu Phuong:

Phuong Khanh, Tran’s daughter expresses, “My father is really grateful to Prof Lee and all the other doctors and nurses at NUH because he has been treated so well. Everything was explained clearly and it made us confident. Even the nurses made sure he understood what he has to do to keep healthy.�

She adds, “We came to Singapore worried but now we are so happy my father is feeling better. His appetite is slowly coming back and he is getting stronger.�

Tran declares, his son translates, “They are so organized and efficient here and they have done miracles. I hope one day Vietnam can have the same level of expertise.�

73-year old Tran Huu Phuong

“A Prof and the other doctors took pains to explain things to me and kept me informed of everything. The nurses spoilt me. The healthcare system as a whole is really remarkable,� admits Khalsa.

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Awards and Accreditations

The quest for quality in NHG is relentless. For us, as a healthcare institution, quality of care is paramount. Our hospitals and medical centres benchmark ourselves against world-class facilities globally to improve our systems for safer practices and better outcomes in patient care.

In 2005, NHG became Singapore’s first healthcare provider to attain the prestigious Joint Commission International (JCI) accreditation. JCI is the international accreditation arm of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), USA. The JCI award represents a worldwide consensus on quality patient care. JCI has 197 core standards, 368 standards and 1032 measurable elements. The standards set by JCI include areas such as care of patients, access and continuity of care, quality improvement and safety standards, prevention and control of infection, governance, leadership and direction, and healthcare organization management standards.

Our institutions are also certified in ISO 9001:2000 (Quality Management Systems); ISO 14001:1996 (Environmental Management Systems); and ISO 18001:1999 (Occupational Health & Safety Management Systems).

NHG is awarded the Singapore Service Class, a prestigious membership that reflects our pledge towards service excellence and recognizes our efforts to provide quality customer care to our patients.

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We understand that being ill, and having to leave the comfort of home to seek help abroad, is a doubly daunting experience. With our proficiency in serving our foreign guests, we know how to ensure they feel welcomed and at home.
International Patient Liaison Centre (IPLC) is our one-stop medical concierge which gives all visitors easy access to our facilities and services. Our multi-lingual team is specially trained to provide personalized and seamless quality assistance.

Our Services
• Accommodation
• Airport pick-up and transportation
• Assistance before, during and after hospitalization
• Billing and financial enquiries
• Direct admission arrangement
• Evacuation and repatriation assistance
• Flight reservation and confirmation
• Information and general enquiries
• Language translation
• Liaison with evacuation agents, employers and insurance companies
• Medical referrals
• Scheduling of appointments
• Travel related assistance
• Visa extension
• Other services upon request

From its beginnings as a humble trading post to the bustling metropolis it is today, Singapore has always been different. A bridge between the East and the West for centuries, Singapore is today a vibrant melting pot of ideas, cultures and people. Local in its perspective but global in its outlook, Singapore is a city that has evolved uniquely, where age-old traditions and cutting-edge innovations are celebrated, a place brimming with unbridled energy and bursting with exciting events.

Land & Climate

Total land area: 699.4 sq km comprising of one main island (617.1 sq km) and some 63 offshore islands.
Climate: Singapore has an equatorial climate, which is warm and humid all year round. Rain is felt throughout the year.
Average daily temperature: 26.8°C
Average daily maximum / minimum: 30.9°C / 23.9°C
Average daily relative humidity: 84.3%

People

Total population as at 2005: 4,351 million
Population density: 6,222 persons per sq km
Population profile by race: Chinese (75.6%); Malay (13.6%); Indians (8.7%); Others (2.1%)
Official languages: English (language of administration); Chinese; Malay; Tamil

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