10 Best Orthopedic Knee Surgery Clinics in Istanbul, Turkey

Very slow to respond

Great hospital, good cordination. I came from England to have an operation here and they had a great guy doing the hospitals English translation. He accompanied me to every analysis and my operation. The staff team on the 7th floor are to be congratulated for their work, they are good at what they do and you can tell they enjoy their line of work, it’s a pleasure to be nursed by them, thanks for such a easy transition

Great location. The staff is professional. The employees are very attentive.

High quality service, professional physicians!

Never answered

I was at Istanbul Caglayan Florance Hospital on 17th September. Big disappointment in every way. From beginning to end. The check up Dr Aysan Taghiyeve was only listened my heart beat and than suggested me to do more tests and absolutely nothing else. No other conversation. She was not interested to heal me or help me with my health problems at all. I can easily get better quality doctors in Public Hospital (for free!) She has no smile or either zero empathy on her attitude. I kindly ask to switch my doctor and then I got better Dr. He was more informative and helpful straight away. Because of the long waiting time between two doctors I had breakfast after all my blood works. Had breakfast but now my second dr was ask to do more other test but bcs I had breakfast I couldn’t. Unfortunately I disappointed again. After all they told me my test results will be ready later during the day. No body call me to inform me about my results. Call the customer service at least 5 or 6 times told check up department not picking up. Left my phone number still no response. Never ever go to this hospital again and I never suggest to anyone. Running very unprofessionally.

Excellent! I can't wait for my turn. treatment.

In this hospital where Prof.Dr. Ebubekir Senates (Gastroenterology) works, is the best doctor for me who I can recommend to everyone. After a year of examinations in german hospitals without results I flew to Istanbul Turkey in September 2022 (on recommendation). Prof. Dr. Ebubekir Senates asked me several questions and looked at all my files that I brought with me from Germany and knew instantly what illness I was suffering from. Since than i'am using the medication he prescrepted me and no more pain attacs has been occured. Im so grateful that I went to his hospital, not only he is an expert in these type of illnesses he also takes the time to listen to your story. I can recommend Prof. Dr. Ebubekir Senates and his hospital to each and everyone!

Excellent service, Translators are professional. Very satisfied.

I am happy by your service

I'm absolutely stunned at the lack of customer service having had no response from the Hospital who still have my money. Upon deciding to attend Turkey for Surgery a friend of mine asked if I would take part in a documentary on Health Tourism. I haven't attended the studio to film my thoughts on my return home. The Hospital or should I say Dentist wanted to put things right. I'm a strong believer in giving someone the opportunity to correct things. After making a formal complaint via Hazem. Who on the 17th of Feb stated I should receive a response the next day. However nothing. This is a complex matter with alot of detail. Which I shall include within the next few days. I attended this hospital & Dental Department between the 27th of Jan & 6th of Feb 2025. I had paid for alot of procedures one of which was no done. However when I asked for a refund I was told many conflicting accounts to obtaining my money back which I'm legally entitled to. I also received a quote for dental work but upon attending was told I needed to pay an extra 2k. However having spoken to the dentist it was decided I should not have that treatment. A lower denture and upper one was required with bleeching of seven teeth. An extremely cheaper solution. I questioned this fact. Paying 3.6k for two dentures. Which are not made from any mega expensive materials. This is in fact more expensive than my own country. I was informed I would receive £100 refund as the procedures quoted were not going ahead. This requires an investigation as it smells fishy. I attended several dental appointments but they tried to rush my dentures because of returning home. Going ahead without my agreement the teeth and fit were fine. The morning I was returning home I attended the dentist. The denture was completely wrong and I was even put under pressure to except the dentures. The Manager agreed the teeth were completely wrong and offered to pay for all my travel expenses and hotel in order I could return to give them the opportunity to put things right. I thought this was very important for him to make that offer. He told me to take the dentures to test at home and report any issues on my return. It also gave them the opportunity to obtain the correct shade OM1 Bleech white. However upon my return home absolutely nothing from the hospital apart from one message promising a response. I really want my money back for the procedure I never received and for the botched dental service in order I can attend another company to put things right. Due to the lack of any communication I have spoken to the Ministry of Health in Turkey who have confirmed I have a claim against the company for withholding my money, for the failed dental work and several other factors. Compensation can also be awarded. The Ministry of Health advised me to make a detailed complaint and also request my money back and to make a formal request for my medical records. I've done all three with absolutely no response which of course goes in my favour. The next step is to allow the Ministry of Health to conduct an investigation and to contact media companies in Turkey to highlight my treatment. This is a very sad situation in which any normal company would do everything in order to correct it's mistakes. However Cevre Hospital have chosen to withhold my money and hope this matter goes away.

Excellent

Kadın hastalıkları ve doğum Dr sayın Fatma Türkan Ayan hanım o hastanedeki en iyi kadın doğum Dru. Sayın dedim çünkü o olmasa napardim diye düşünüyorum bı çok hastanede bı çok Dr ile çok sıkıntılı zamanlar yaşadıktan sonra kızıma hamileliğimin 8. Ayında kendisini tesadüfen tanıdım ve onda doğum yaptım o kadar güzel bir Dr ki şimdi oğluma hamileyim bütün aylık kontrol ve takiplerinde kendisine gittim ve Fatma hanımdan başka kimseyi düşünemiyorum doğumda ve tabiki sonrasında.... Anlayışı ilgisi muamelesi herşeyiyle teşekküre sayan bir Dr ..